Version: 1.0
Effective date: 22/09/2026
This Service & Subscription Schedule applies to new Miss K Local DIY Lite and DIY Plus Review Request App subscriptions commenced on or after the effective date shown above.
About this Service Schedule
This Service Schedule describes the features, inclusions, usage limits and product-specific conditions applying to the Miss K Local Review Request App.
It forms part of the Miss K Local Terms and Conditions and should be read together with our Privacy Policy, Refunds and Cancellations Policy and Disclaimer.
Customers who subscribed before the effective date shown above may be subject to an earlier Service Schedule or different plan inclusions.
Where Miss K Local changes its plans, pricing, features or allowances, we may publish a new version of this Service Schedule with a new effective date. Existing subscribers may retain their previous plan inclusions, move to updated inclusions, or be offered another arrangement, subject to our Terms and Conditions and applicable law.
1. About the Review Request App
The Miss K Local Review Request App is a simple automation tool designed to help small businesses consistently request Google reviews from their genuine customers.
The Service allows a subscribing business to enter basic customer details and initiate a pre-configured review request sequence by SMS, email or both.
The Service is intentionally simple. It is not a customer relationship management (CRM) system, full reputation-management platform or general-purpose marketing automation system.
No software installation is required. The Service operates through a web browser and may be saved to a compatible phone or tablet home screen for convenient access.
The plans covered by this version of the Service Schedule are intended for Australian businesses and Australian customer communications.
2. How the Review Request Sequence Works
Each time a customer is entered into the Review Request App, the subscriber may select an available communication method:
- SMS;
- email; or
- both SMS and email.
Unless a sequence is stopped or a message is otherwise prevented from being sent, the standard review request sequence consists of up to three communications:
Message 1 – Initial review request
Due when the customer is submitted.
Message 2 – First reminder
Approximately 3 days after the initial request.
Message 3 – Final reminder
Approximately 7 days after the initial request.
Messages that become due outside configured sending hours may be held until the next permitted sending window.
Actual sending and delivery times may vary because of sending windows, processing times, communications providers, technical conditions, account limits or other operational safeguards.
3. Current Plans and Inclusions
DIY Lite – $29 AUD per month
DIY Lite includes:
- up to 25 new customer SMS review sequences per monthly billing period;
- up to 75 included SMS messages per monthly billing period;
- unlimited email review requests;
- the ability to request reviews by SMS, email or both;
- up to three communications in each standard review request sequence;
- automated reminder follow-ups;
- use of the subscriber’s Google review link;
- access through a compatible web browser; and
- the ability to purchase additional SMS customer sequences through available top-ups.
DIY Lite is generally suited to businesses wanting to send SMS review requests to approximately 5–6 new customers per week, although usage may be distributed throughout the billing period as required.
DIY Plus – $39 AUD per month
DIY Plus includes:
- up to 50 new customer SMS review sequences per monthly billing period;
- up to 150 included SMS messages per monthly billing period;
- unlimited email review requests;
- the ability to request reviews by SMS, email or both;
- up to three communications in each standard review request sequence;
- automated reminder follow-ups;
- use of the subscriber’s Google review link;
- access through a compatible web browser; and
- the ability to purchase additional SMS customer sequences through available top-ups.
DIY Plus is generally suited to businesses wanting to send SMS review requests to approximately 10–12 new customers per week, although usage may be distributed throughout the billing period as required.
4. What Is a Customer SMS Review Sequence?
A customer SMS review sequence means one genuine customer entered into the Review Request App with SMS selected as a communication method.
A standard SMS review sequence may use up to three SMS messages:
- the initial review request;
- the first reminder; and
- the final reminder.
For this reason:
- 25 included customer SMS sequences provide for up to 75 SMS messages; and
- 50 included customer SMS sequences provide for up to 150 SMS messages.
A sequence that is stopped before all three messages are sent may use fewer than three SMS messages.
The monthly customer SMS sequence allowance represents the number of new customers for whom an SMS sequence may be initiated during that billing period. It does not represent a promise that every sequence will use exactly three SMS messages.
5. Monthly SMS Allowances
Included SMS allowances reset at the beginning of each applicable monthly billing period.
Unused monthly SMS allowances:
- do not roll over into the following billing period;
- have no cash value;
- cannot be transferred between accounts; and
- are not refundable merely because they were not used.
The Service may prevent additional SMS sequences from being initiated once the applicable included SMS allowance has been exhausted.
Subscribers may continue to use available email review requests or purchase an SMS top-up where available.
Miss K Local may provide automated notifications when an account is approaching or has reached its included SMS allowance. These notifications may provide information about available options, including email review requests and SMS top-ups.
6. SMS Top-Ups
Subscribers may purchase an SMS Top-Up for $20 AUD, providing capacity for up to 50 additional customer SMS review sequences, equivalent to a maximum of 150 additional SMS messages where all three messages in each sequence are sent.
SMS top-up credits:
- are additional to the subscriber’s normal monthly SMS allowance;
- do not expire while the relevant Review Request App account remains active, unless otherwise stated at the time of purchase;
- are used when the subscriber does not have sufficient included monthly SMS capacity available; and
- have no cash value and are not transferable between accounts.
Purchasing an SMS top-up does not change the subscriber’s underlying DIY Lite or DIY Plus subscription.
Top-up availability and pricing may change for future purchases. Any top-up already purchased will remain subject to the conditions applying when it was purchased, subject to our Terms and applicable law.
7. Unlimited Email Review Requests
Both DIY Lite and DIY Plus include unlimited email review requests.
Email review requests are not subject to the monthly numerical SMS allowance when used for genuine customer review requests through the normal Review Request App process.
For example, a subscriber who has exhausted their monthly SMS allowance may continue entering genuine customers and selecting email as the communication method without purchasing an SMS top-up.
Unlimited email access remains subject to appropriate and lawful use of the Service and the Miss K Local Terms and Conditions.
It does not permit use of the Review Request App for bulk marketing, purchased or scraped lists, prospecting campaigns, unsolicited promotional email or unrelated mass communications.
8. Customer Information and Appropriate Use
The Review Request App is intended for businesses requesting feedback and Google reviews from their genuine customers or clients.
Depending on the communication method selected, subscribers may be required to provide information such as the customer’s:
- name;
- mobile phone number; and/or
- email address.
Subscribers are responsible for ensuring that customer information is accurate, lawfully obtained and appropriate to use for the requested communication.
The Service must not be used with purchased, scraped, rented or otherwise acquired prospect lists or for unsolicited promotional campaigns.
Subscribers remain responsible for their relationship with their customers and for complying with applicable privacy, electronic messaging, consumer and other legal requirements.
Further requirements relating to customer information and messaging are contained in the Miss K Local Terms and Conditions and Privacy Policy.
9. Stopping a Customer Sequence
The Review Request App includes functionality that allows a customer review request sequence to be manually stopped.
Where a sequence is recorded as stopped, subsequent scheduled communications will not be intentionally sent through that sequence.
Third-party communications providers may also suppress, reject or prevent messages in some circumstances, including where an applicable opt-out has been recorded.
Subscribers must respect requests from customers not to receive further communications and must not attempt to circumvent a stop, suppression or opt-out.
Reviews do not automatically stop a sequence
The Review Request App does not currently monitor Google to determine whether a customer has posted a review.
A review request sequence is therefore not automatically stopped merely because a customer has left a Google review.
Where a subscriber becomes aware that a customer has already left a review and does not want any remaining reminders sent, the subscriber should manually stop that customer’s sequence.
10. Message Templates
The Review Request App uses pre-configured Miss K Local templates designed specifically for customer feedback and Google review requests.
Available wording may vary according to the communication method and options available within the Service.
The Review Request App is not designed as a general-purpose SMS or email marketing platform.
Review request messages must not be used to send unrelated advertising, promotional campaigns, purchased-list marketing or other communications outside the intended purpose of the Service.
11. What the Review Request App Does Not Include
Unless expressly stated otherwise, DIY Lite and DIY Plus do not include:
- automatic detection of completed Google reviews;
- guaranteed SMS or email delivery;
- guaranteed customer responses;
- guaranteed Google reviews;
- guaranteed positive reviews or ratings;
- review monitoring;
- review response writing or management;
- Google Business Profile management or optimisation;
- CRM functionality;
- custom software integrations;
- custom SMS or email marketing campaigns;
- bulk promotional SMS or email services; or
- any guarantee of a particular Google ranking, Google Maps position, number of reviews, enquiries, leads, sales or other business outcome.
Google and other third-party platforms independently determine whether reviews are accepted, displayed, retained or removed.
Miss K Local is not affiliated with or endorsed by Google.
12. Third-Party Services
The Review Request App relies on third-party services and technology to provide some functionality.
These may include providers used for:
- SMS delivery;
- email delivery;
- automation;
- payment processing;
- hosting and related infrastructure; and
- Google review links and services.
Third-party outages, restrictions, delivery failures, policy changes or technical changes may temporarily affect some functionality.
Miss K Local will take reasonable steps to maintain and restore the Service where an issue within our reasonable control occurs but cannot guarantee uninterrupted operation of third-party systems.
13. Subscription and Billing
DIY Lite and DIY Plus subscriptions are billed monthly in advance at the price applicable to the subscriber’s plan.
The applicable subscription provides access to the features and allowances described in the Service Schedule applying to that subscription.
Monthly allowances reset in accordance with the applicable billing cycle.
Subscribers are responsible for maintaining a valid payment method where required by the subscription platform.
Failed, reversed or overdue payments may result in access being restricted or suspended in accordance with the Miss K Local Terms and Conditions.
14. Cancellation
Subscribers may cancel their subscription at any time using the available subscription-management method or by contacting Miss K Local.
Unless otherwise stated or a refund or other remedy applies, cancellation takes effect at the end of the current paid billing period.
The subscriber may continue to access the Service until cancellation takes effect, subject to the normal plan limits and Terms and Conditions.
No further subscription renewal fees will be charged after cancellation takes effect.
Cancellation does not automatically entitle a subscriber to a refund for the current billing period.
Refunds, including the limited circumstances in which a recent renewal payment may be refunded, are governed by the Miss K Local Refunds and Cancellations Policy and applicable consumer law.
15. Changes to Plans and this Service Schedule
Miss K Local may introduce new plans or change plan pricing, features, allowances or functionality from time to time.
Where a change applies to new subscribers, Miss K Local may publish a new version of this Service Schedule with a new effective date.
Existing subscribers may:
- remain on their existing plan and inclusions;
- be moved to updated plan inclusions following appropriate notice;
- be offered the option to move to a new plan; or
- be offered another arrangement,
depending on the nature of the change, the subscriber’s existing arrangement, the Miss K Local Terms and Conditions and applicable law.
A change published for future subscribers does not automatically mean that an existing subscriber’s plan has changed.
The version and effective date displayed at the top of this page identify the Service Schedule applicable to subscriptions covered by this version.
16. Support
Support for DIY Lite and DIY Plus is provided by email.
Subscribers may contact Miss K Local for assistance with matters including:
- account access;
- initial setup;
- review request sequences;
- SMS allowances and top-ups;
- billing questions; and
- suspected faults or technical issues.
Contact: ad***@********al.com
17. Related Terms and Policies
This Service Schedule should be read together with the current Miss K Local:
Those documents contain additional terms relating to matters including privacy, customer data, acceptable use, payments, cancellation, refunds, third-party services and legal rights.
Where this Service Schedule describes features, inclusions or usage limits specific to the Review Request App, it forms part of the terms applying to the relevant Review Request App subscription.