Refunds and cancellations

Refunds and Cancellations Policy

Last updated: 10 September 2025

This Refunds and Cancellations Policy explains how refunds, cancellations, and consumer rights are handled when you purchase goods, services, or digital content from Miss K Local.

1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Policy limits your rights under the ACL.

2. Change of Mind

We do not offer refunds or cancellations for change of mind.

3. Services

One-off services (such as Google Business Profile setup or refresh):

  • You may cancel before work has begun for a full refund.
  • If work has commenced, a partial refund may be offered at our discretion to cover work not yet completed.
  • Once the service has been substantially delivered, no refund is available unless required by law.

Subscriptions

  • Subscription payments are charged in advance for the upcoming billing period.
  • When cancelled, your subscription will continue until the end of the current billing cycle, and no further payments will be taken.
  • We do not offer refunds for payments already processed, except where required by the ACL.

4. Digital Content

  • Digital products (such as downloads, templates, or guides) are non-refundable once access has been provided, unless the content is faulty or not as described.
  • By purchasing, you acknowledge that access is provided immediately and you waive any cancellation rights that would otherwise apply under change-of-mind rules.
  • If you experience an issue accessing your digital product, please contact us so we can assist.

5. Faulty or Misdescribed Goods or Services

If any product or service is faulty, not as described, or otherwise fails to meet consumer guarantees under the ACL, you are entitled to a refund, replacement, or repair, depending on the circumstances.

6. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at:  ad***@********al.com
Please provide your order details and a description of the issue. We will acknowledge your request within 5 business days and aim to resolve all refund requests promptly and fairly.

7. Updates to this Policy

We may update this Refunds and Cancellations Policy from time to time. Changes take effect when posted on this page, with the “Last updated” date at the top.