Terms and Conditions

Last updated: September 21, 2026

Please read these Terms and Conditions carefully before using Our Service.

1. Interpretation and Definitions

Interpretation
The words with capitalised initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Australia refers to: South Australia, Australia.
Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Miss K Local, ABN 18 769 074 700.
Device means any device that can access the Service such as a computer, a mobile phone, or a tablet.
Goods refer to the products offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website and the products and services provided by Miss K Local, including subscription services, review request and follow-up tools, digital products, business profile services and related automated services.
Subscriber Customer means a customer or client of a business using Our Service whose information is provided to Us for the purpose of providing that Service.
Terms and Conditions (also referred as “Terms”) mean this agreement which governs Your use of the Service.
Website refers to Miss K Local, accessible at https://missklocal.com.
You means the individual using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. Acknowledgment

These Terms govern the use of this Service and form a legally binding agreement between You and the Company. By accessing or using the Service, You agree to be bound by these Terms.
If You do not agree with any part of these Terms, You must not access or use the Service.
You represent that You are at least 18 years of age. The Service is not intended for use by persons under 18.
Your use of the Service is also subject to Our Privacy Policy, which explains how We collect, use and disclose Your personal information. Please read it carefully before using the Service.

3. Orders

By placing an Order through the Service, You confirm that You are legally capable of entering into binding contracts and that the information You provide is accurate and complete.
We may require You to provide details including name, email, billing and shipping address, and payment information to complete an Order. By providing this information, You authorise Us to share it with payment providers for processing.

4. Pricing and Payments

• Prices are listed in Australian Dollars (AUD) unless otherwise stated.
• We reserve the right to change prices at any time before an Order is accepted.
• Payment must be received in full before Goods are dispatched or digital content is made available.
• Accepted payment methods may include Visa, MasterCard, American Express, PayPal and other options displayed at checkout.

Subscriptions

Certain services are offered on a subscription basis. By purchasing a subscription, You authorise Us to charge the applicable subscription fee to Your nominated payment method on a recurring basis (e.g., monthly) until cancelled.

Subscription fees are charged for access to the service and management activities provided, not for guaranteed outcomes such as a specific number of new reviews.

All subscription payments are charged in advance for the upcoming billing period. Once a payment has been processed, no refunds will be provided for that period, except where required by the Australian Consumer Law. Refunds are not provided for change of mind, unused services, or cancellations part-way through a billing cycle. However, you are entitled to a refund or other remedy under the Australian Consumer Law if the service is not provided as described, is substantially unfit for purpose, or otherwise constitutes a major failure under the ACL.

You may cancel Your subscription at any time by contacting Us. Cancellation will take effect at the end of the current billing cycle, and no further payments will be taken.

5. Subscription and Automated Services

Certain Services provided by Miss K Local are software-assisted, automated or subscription-based services.

The features, usage allowances, communication limits and inclusions applicable to a particular subscription are those described on the relevant product or pricing page at the time of purchase, unless otherwise agreed in writing.

Where a Service includes usage allowances, such as a maximum number of customer requests or SMS communications per billing period, unused allowances do not roll over unless expressly stated otherwise.

We may make reasonable changes to the operation, workflow, technical infrastructure or third-party providers used to deliver a Service, provided that these changes do not materially reduce the core Service purchased by You during a paid billing period.

6. Review Request Services

Our review request services are designed to help businesses request feedback or reviews from their genuine customers and, where applicable, send scheduled follow-up communications.

Depending on the subscription selected, the Service may allow You to provide customer contact information, select an available communication method such as SMS, email or both, and initiate an automated sequence of review request communications.

You acknowledge that:

the Service facilitates the sending and management of review requests but does not guarantee that a customer will receive, open, respond to or act upon a communication;
We do not guarantee that a customer will leave a review, that a review will be published or retained by Google or any other platform, or that use of the Service will result in any particular rating, ranking, revenue or business outcome;
message delivery may depend on third-party email, telecommunications, automation and platform providers and may occasionally be delayed, rejected or unavailable;
scheduled communications may be held or delayed where necessary to comply with configured sending windows, usage limits, account status, technical requirements or other safeguards; and
You remain responsible for Your relationship and communications with Your customers.

Your Customer Data and Messaging Responsibilities

Where You provide Us with personal information relating to Your customers, You represent and warrant that:

the information relates to genuine customers or clients of Your business;
You have obtained the information lawfully and are authorised to provide it to Us for the purpose of delivering the Service;
Your use of the Service and Your communications with those customers comply with applicable privacy, spam, electronic messaging and consumer laws;
You will not use the Service with purchased, scraped, rented or otherwise acquired marketing or prospect lists;
You will not use the Service to send unsolicited advertising, promotional campaigns or other communications outside the intended purpose of the Service; and
You will promptly respect any request from a customer not to receive further communications and use any available stop, suppression or cancellation functionality where appropriate.

You are responsible for the accuracy of customer information You provide and for determining whether it is appropriate and lawful to contact a particular customer.

We may suspend or restrict use of the Service where We reasonably believe it is being used for spam, unsolicited marketing, unlawful communications, abuse or another purpose inconsistent with these Terms.

Stopping Customer Communications

The Service may include functionality allowing communications to a particular customer to be stopped or suppressed. Where We or one of Our communications providers receives or records an applicable opt-out or suppression request, further communications may be prevented or cancelled.

You must not attempt to circumvent a stop, suppression, opt-out or similar restriction applied by Us or by a communications provider.

7. Cancellations, Refunds and Consumer Rights

Our separate Refund and Cancellation Policy applies to Orders.
Nothing in these Terms limits or excludes any rights, guarantees, or remedies available to You under the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms or Our Refund and Cancellation Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Where a Service fails to comply with an applicable consumer guarantee, You may be entitled to a remedy under the Australian Consumer Law. The remedy available will depend on the circumstances and nature of the failure.

Certain Goods are not eligible for cancellation or refund unless required by law, including digital content (once access has been provided) where You expressly consented to waive Your cancellation rights.

You may cancel Your subscription using the cancellation method made available with Your subscription or by contacting Us. Cancellation ordinarily takes effect at the end of the current paid billing period unless otherwise stated or required by law. No further subscription fees will be charged after cancellation takes effect.

8. Availability and Errors

We make reasonable efforts to ensure information on Our Website is accurate. However, errors (including pricing errors) may occur, and Goods may be unavailable. We reserve the right to correct errors and update information at any time without notice.

9. Acceptable Use

You must not use the Service:

for any unlawful, fraudulent, misleading or abusive purpose;
to send spam, unsolicited marketing or communications to people with whom You do not have an appropriate customer relationship;
using purchased, scraped or improperly obtained contact information;
to harass or repeatedly contact a person who has asked not to receive further communications;
to interfere with, damage, reverse engineer or attempt to gain unauthorised access to the Service or its underlying systems;
in a manner that could cause Us or Our service providers to breach applicable law or third-party terms; or
in a manner that could materially impair the operation of the Service for other users.

We may suspend or restrict access where We reasonably believe use of the Service breaches these requirements.

10. Intellectual Property

All content, trademarks, logos, and designs on the Service remain the property of the Company or its licensors. You may not copy, reproduce, or use them without Our prior written consent, except as permitted under Australian copyright law.

11. Third-Party Links

Our Service may rely upon or integrate with third-party platforms and service providers, including payment processors, communications providers, email providers, automation services, hosting providers and external review platforms such as Google.

We do not control these third-party services and cannot guarantee their continuous availability, performance or operation. Changes, outages, restrictions or failures affecting a third-party service may temporarily affect features of Our Service.

Our Website may also contain links to third-party websites or services. We are not responsible for their content, policies or practices.

12. Limitation of Liability

To the maximum extent permitted by law:
• We exclude all liability for any loss, damage, cost, or expense (whether direct or indirect) arising from Your use of the Service, except where such liability cannot be excluded under the ACL.
• Where liability under the ACL cannot be excluded, Our liability is limited (at Our option) to:
• replacement of the Goods or supply of equivalent Goods;
• repair of the Goods;
• payment of the cost of replacing or repairing the Goods; or
• resupplying the Service.
Nothing in these Terms excludes or limits consumer guarantees under the ACL.

13. Termination

We may suspend or terminate Your access to the Service at any time if You breach these Terms. Upon termination, Your right to use the Service ceases immediately.

We may also suspend or restrict access where reasonably necessary to protect customers or third parties, prevent misuse or unlawful messaging, protect the security or integrity of the Service, or comply with requirements imposed by Our service providers or applicable law.

14. Governing Law

These Terms are governed by the laws of South Australia, Australia. You agree to submit to the exclusive jurisdiction of the courts of South Australia.

15. Dispute Resolution

If You have a concern or complaint, You agree to contact Us first to attempt informal resolution. If not resolved, disputes may be referred to the courts of South Australia.

16. Changes to These Terms

We may update these Terms from time to time. If material changes are made, We will notify users by updating the date at the top of this page and/or providing notice on the Website. By continuing to use the Service, You agree to the revised Terms.

17. Contact Us

If You have any questions about these Terms and Conditions, You can contact Us:
By email: ad***@********al.com

ABN:18769074700